Terms & Conditions

Date of last Revision: October 2024

Please read these Terms and Conditions of Use carefully. By accessing or using this website, you agree to be bound by the Terms and Conditions described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this website.

These terms and conditions of use (“Site Terms”) apply to your access to, and use of, the Website of Goodcover Insurance Solutions, LLC, and Collective Financial Services Inc., ("Goodcover”), located at www.goodcover.com, any related web or mobile applications such as app.goodcover.com, and the information and services offered in connection therewith, including without limitation to apply for, purchase, and make claims under your insurance policy, (collectively the "Site"). These Site Terms do not alter in any way the terms or conditions of any other agreement you may have with Goodcover, or its subsidiaries or affiliates, for products, services or otherwise. By accessing the Site, you confirm that: you can form a binding contract with us; and you are over the age of 18, as the Site is not intended for persons under 18. If it comes to Goodcover’s attention through reliable means that a registered user or Member is a person under 18 years of age, Goodcover will cancel that user's account and/or access to the Site. If you are using the Site on behalf of any entity, you represent and warrant that you are authorized to accept these Site Terms on such entity's behalf, and that such entity agrees to indemnify you and Goodcover for violations of these Terms.

Goodcover reserves the right to change or modify any of the terms and conditions contained in the Site Terms or any policy or guideline of the Site, at any time and in its sole discretion. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). Any changes or modification will be effective immediately upon posting of the revisions on the Site, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of this Site following the posting of changes or modifications will confirm your acceptance of such changes or modifications. Therefore, you should frequently review the Site Terms and applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site. Not all of the products or services described on the Site are available in all areas of the United States and you may not be eligible for them. We reserve the right to determine eligibility.

Privacy Policy
Please refer to our Privacy Policy for information on how Goodcover collects, uses and discloses personally identifiable information from its users.
Some portions of the Site are protected and require a user identification code ("User ID") and password for access. Unauthorized access or use of such portions of the Site is prohibited. You agree that you will notify Goodcover immediately if you believe that a third party has obtained your User ID or password, or if you believe that any unauthorized access or use may occur or has occurred by contacting Goodcover at support@goodcover.com. For your protection, if Goodcover believes that any unauthorized access may occur or has occurred, Goodcover may terminate such access without prior notice to you. You also agree that Goodcover is permitted to act upon any instructions received using your User ID and password and to consider such instructions as authorized by you.
Services
Goodcover functions as an agent of the insurance companies listed in Goodcover's Legal Notices.Any insurance purchasing conclusions and decisions such as coverage amounts, limits and deductibles are completely and solely the responsibility of the insured. Goodcover may at its sole discretion change the Site’s content and information from time to time. At the time of a claim, coverage will be determined in accordance with the terms and conditions of the insurance policy. You are encouraged to view/download a sample of Goodcover’s Policy Documentation prior to making a purchase decision.
All quotes generated by Goodcover are based upon the information you provided and are not a contract, binder, or agreement to extend insurance coverage. Any coverage descriptions provided on the Site are general descriptions of available coverages and are not a statement of contract. To obtain coverage you must submit an application to Goodcover whether through this Site or otherwise. All applications are subject to underwriting approval. Coverages and availability may vary by state or province; and additional minimum coverage limits may be available in your state.
If you elect to report an insurance claim, the information you submit regarding your insurance policy and the loss is subject to review and verification. Additional information may be required from you prior to reaching a decision on your claim. A representative from Goodcover or of affiliated third parties adjusting your claim may be communicating with you regarding your claim. It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purpose of defrauding the company. Penalties include imprisonment, fines and denial of insurance benefits. All policy provisions contained in your policy remain in effect. If you have any questions concerning the coverage afforded by your policy, please visit your Goodcover Member Dashboard and read your insurance policy documents.
In connection with any claim under your insurance policy, you consent to the release to Goodcover by third parties of any and all information and documents – whether or not confidential or non-public – that are deemed pertinent to the claim, including but not limited to personally identifiable information, personal financial information, protected health information and any information you have provided to any law enforcement agency. You hereby authorize Goodcover as your representative for purposes of obtaining release to us of any such information from third parties. Any such information released to Goodcover will be held and used in accordance with Goodcover’s Privacy Policy.
Do not rely on the Site for your financial decisions. The content on the Site is for convenience and information purposes only. Nothing on therein should be construed as rendering tax, legal, investment, or accounting advice. The posting of any prospectus or any other information is not a recommendation or opinion for you to buy or sell any product or participate in any transaction.
Recurring Credit/Debit Card Payments
You understand and agree that Goodcover will charge the credit or debit card you use to purchase an insurance policy on the Site today. Thereafter, Goodcover will automatically charge the card monthly for the monthly premium, the amount of which may change depending on policy changes you initiate and other factors approved by insurance regulatory authorities. Your policy is a one-year contract. If you are offered a renewal or replacement policy through Goodcover at the end of your current policy's term by your current or another insurer, your card will be automatically charged for the new premium for the renewal or replacement policy. Goodcover will do the same for any subsequent renewals and replacements. You may cancel these recurring payments by cancelling your policy on you Goodcover Member Dashboard
Copyright and Limited License
Unless otherwise indicated in the Site, the Site and all content and other materials on the Site, including, without limitation, the Goodcover logo, and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Goodcover or its licensors or users and are protected by U.S. and international copyright laws.
You are granted a limited, non-sublicensable license to access and use the Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of the Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Site Terms and does not include: (a) any resale or commercial use of the Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions; (c) the distribution, public performance or public display of any Site Materials; (d) modifying or otherwise making any derivative uses of the Site and the Site Materials, or any portion thereof; (e) use of any data mining, robots or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of the Site, the Site Materials or any information contained therein, except as expressly permitted on the Site; or (g) any use of the Site or the Site Materials other than for its intended purpose. Any use of the Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Goodcover, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Site Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. This license is revocable at any time.
Copyright Complaints
If you believe that anything on the Site, or linked to from the Site, infringes upon any copyright which you own or control you may file a notification of such infringement with our Designated Agent as set forth below.
Name of Agent Designated to Receive Notification of Claimed Infringement: Goodcover Copyright Agent
Full Address of Designated Agent to Which Notification Should be Sent: 149 New Montgomery St., San Francisco, CA 94105
Telephone Number of Designated Agent: 1-855-231-4663
E-Mail Address of Designated Agent: dmca@goodcover.com
Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys' fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
Repeat Infringer Policy
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Goodcover has adopted a policy of terminating, in appropriate circumstances and at Goodcover’s sole discretion, Members, subscribers or account holders who are deemed to be repeat infringers. Goodcover may also at its sole discretion limit access to the Site and/or terminate the accounts of any Members or users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Trademarks
GOODCOVER, the Goodcover logo and any other Goodcover product or service name or slogan contained in the Site are trademarks of Goodcover, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Goodcover or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing "Goodcover" or any other name, trademark or product or service name of Goodcover without our prior written permission. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Goodcover and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.
Third Party Content
Goodcover may provide third party content on the Site and may provide links to Web pages and content of third parties (collectively the "Third Party Content") as a service to those interested in this information. Goodcover does not control, endorse or adopt any Third Party Content and makes no representation or warranties of any kind regarding the Third Party Content, including without limitation regarding its accuracy or completeness. You acknowledge and agree that Goodcover is not responsible or liable in any manner for any Third Party Content and undertakes no responsibility to update or review any Third Party Content. Users use such Third Party Content contained therein at their own risk.
Third-Party Products and Services
Goodcover may provide information about or links to third-party products or services on the Site. Goodcover does not endorse or make any representations or warranties regarding any third party products, services, promotions or vendors. Your business dealings or correspondence with, or participation in promotions of, such third parties, and any terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and such third party. Goodcover is not responsible or liable in any manner for any third party products or services, for any loss or damage of any sort incurred as the result of any products, services, dealings or promotions or as the result of the presence of such third party information on the Site.
Submitted Ideas Policy
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding the Site, Goodcover or Goodcover's products or services that are provided by you in the form of email or other submissions to Goodcover, or any postings on the Site, are non-confidential and shall become the sole property of Goodcover. Goodcover shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Electronic Communication
By using the Site, you agree to have all records, including the insurance policy, provided to you in electronic form. This consent, unless withdrawn, applies to all transactions between you and Goodcover. However, you have the right to receive communications, including the insurance policy, in paper form if you wish by withdrawing this consent. If you withdraw the consent to provide you with records in electronic form, you will then be provided with records in paper form. To withdraw your consent, you must email Goodcover at support@goodcover.com with the subject line "WITHDRAW ELECTRONIC CONSENT." The body of the email must include your name, policy number, effective and expiration dates of the policy, the effective date of your withdrawal and whether you want (a) all communications to be in paper form and (b) your insurance policy to be sent to you in paper form.
SMS Communication
By providing Goodcover with your phone number and checking the box on the online form, you consent to receiving automated marketing text messages from Goodcover. We may also send you transactional text messages about your account to better serve you, such as alerts that your premium is overdue. We will never sell your information. Standard text message rates apply. Reply STOP to cancel.
Disclaimer
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN WRITING BY GOODCOVER, THE SITE, THE SITE MATERIALS CONTAINED THEREIN AND THE SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE "SERVICES") ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. GOODCOVER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE SITE AND THE SERVICES, INCLUDING THE INFORMATION, CONTENT AND MATERIALS CONTAINED THEREIN. GOODCOVER DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THE SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE.
GOODCOVER IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT OR PHOTOGRAPHY. WHILE GOODCOVER ATTEMPTS TO MAKE YOUR ACCESS AND USE OF THE SITE AND THE SERVICES SAFE, GOODCOVER CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD.
Goodcover reserves the right to change any and all content contained in the Site and to modify, suspend or discontinue the Site or any Services offered through the Site or any features or functionality of the Site or the Services at any time without notice and without obligation or liability to you. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by Goodcover.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL GOODCOVER, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE SITE, THE SERVICES, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH THE SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM GOODCOVER, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO GOODCOVER'S RECORDS, PROGRAMS OR SERVICES; AND (B) IN NO EVENT SHALL THE AGGREGATE LIABILITY OF GOODCOVER, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SITE OR THE SERVICES OR TO THESE SITE TERMS EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO GOODCOVER FOR ACCESS TO OR USE OF THE SITE.
Applicable Law and Venue
These Site Terms and your use of the Site shall be governed by and construed in accordance with the laws of the State of California, applicable to agreements made and to be entirely performed within the State of California, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Site Terms shall be filed only in the state and federal courts located in San Francisco County, California and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Site Terms.
Termination
Notwithstanding any of these Site Terms, Goodcover reserves the right, without notice and in its sole discretion, to terminate your license to use the Site, and to block or prevent future access to and use of the Site.
Severability
If any provision of these Site Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Site Terms and shall not affect the validity and enforceability of any remaining provisions.
Questions & Contact Information
Questions or comments about the Site may be directed to Goodcover at support@goodcover.com.